Results of the: Client Pulse 2024
Table of Contents
Key Insights and Actions Based on Your Feedback
Transitioning Back to a More Traditional Pricing System
Updated Cancellation Policy
Improving Consistency in Class Programming and Level Distinction
Reducing Retail Offerings
We are thrilled to share the results of our recent Pilates Collective Client Pulse 2024 survey. A heartfelt thank you to everyone who participated in this anonymous survey. Your input is invaluable in helping us understand how to serve you better. Nearly 100 of you filled it out, and that level of engagement is incredible!
Key Insights and Actions Based on Your Feedback
Transitioning Back to a More Traditional Pricing System
Thank you for your feedback on our Flexible Points System. While opinions were mixed, the message was clear. Recently, our Momence booking system has introduced new features that allow us to achieve the benefits of the points system in a simplified manner.
Although the points system offered flexibility and ensured lower prices for multiple services, it also caused some confusion due to the extra calculations involved. With these new features from Momence, we are excited to announce that we will be transitioning back to a straightforward price-per-service system starting June 1st. This change will simplify the pricing structure, eliminating the need for complicated calculations and making it easier for you to understand and manage your payments.
Keep an eye on your email for more details, deals, and personalized recommendations tailored to your needs. Once you receive your personalized recommendations, please take action before June 1st to ensure a smooth transition. Thank you for your understanding and cooperation as we make this improvement to better serve you.
Updated Cancellation Policy
Thank you so much for your support and your many ideas to help us with the issue of late cancellations. To address this, we are updating our cancellation policy to better manage class availability and ensure that everyone has a fair chance to attend their desired sessions. This change will help maintain the smooth operation of our studio and improve your overall experience.
Improving Consistency in Class Programming and Level Distinction
It was great to gain some insight into what type of programming you’re looking for. We are refining our class descriptions and ensuring that each class consistently meets its intended difficulty level. This will help you choose the right classes for your fitness level and goals.
Nearly 40% of you prepare a consistent intense challenge, 30% like a well-rounded experience and another 30% need something a bit more gentle/simple for various reasons. We are working on better defining these 3 levels to ensure you know where to get the experience you’re looking for.
This clearly shows that the variety of offerings is paramount. We are currently working on a system to keep consistent class programming across instructors and provide clearer distinctions between class levels and more education to help you understand which class is best suited for you and if/when you should move up to a more challenging class format.
Reduced Retail Offerings
Turns out shopping isn’t really on your mind when you come to the studio. That’s ok! We’ll stop pushing it and stick to what we do best! We will be simplifying our retail offerings, focusing on branded apparel and our most popular items in basic colors. This change will help us streamline our inventory but still offer you high-quality essentials when you need them. We’re also looking into hosting trunk shows by your favorite brands like Lululemon and Vuori to satisfy those of you who love a little shopping now and then! That being said, we are going to be discounting and selling off most of our current inventory! Grab your personalized Mystery Box while supplies last!
Conclusion
Your overall sense of how we are doing has been positive and encouraging and in the spirit of a shared vision of growth and prosperity. We feel incredibly fortunate to have such a kind and supportive community.
Once again, thank you to everyone who participated in the Pilates Collective Client Pulse 2024 survey. Your feedback is essential in helping us create a studio environment that best supports your health and wellness journey. We are excited about the changes and improvements on the horizon and look forward to continuing to serve you with the highest level of dedication and care.
Stay tuned as we implement these updates, and see you in class!